Customer Feedback Form Capchem Electricals Pvt Ltd prides on the quality of its products and constantly strives to improve the sales and service with better customer satisfaction. Please indicate your level of agreement, needs and impression with the following statements about your experience with “US”, request your precious minutes to complete this questionnaire: Pre Sales-service : (Please rate us in terms (1=Poor, 2=Fair, 3= Good, 4 =Very-good, 5= Excellent) Response to your inquiry from Sales Executive:12345 Our Sales Executive’s approach and Product knowledge:12345 Incase, of quires during the inquiry process : How was the assistance during the clarification of query:12345 Did the clarification sorted at the earliest?12345 During Sales Service: (Please rate us in terms (Yes or No) Did the execution on call was through with fixing and understanding the problem:YesNo Did you were kept updated for the status of the sales progress:YesNo Product or service delivered with the given time:YesNo The products and services were delivered as agreed:YesNo After Sales Service: (Please rate us in terms (1=Poor, 2=Fair, 3= Good, 4 =Very-good, 5= Excellent) Response to the complaints from Support Executive:12345 Did the support executive understood the problem and resolved within given time:12345 Support from Service Engineer during the attainment of service issue at site:12345 Your overall Sales & support Experience:12345 How did you find our sales representative:12345 How did you find our Support representative:12345 How did you find the after Sales-service support:12345 Your overall experience with Capchem Electricals Pvt Ltd:12345 What aspects of your experience with Capchem Electricals Pvt ltd could be improved? Please mention below: Customer Details: Your Name Company Name Department Designation Your Email Phone No.
